Return & Refund Policy
At Dharmasaastha.com, we are committed to delivering high-quality food items to our customers. We understand that issues may occasionally occur, and we offer a limited return and refund window for such cases.
1. Return Eligibility
We accept returns only under the following conditions:
- The item received is damaged, defective, or wrong.
- You notify us within 24 hours of delivery.
- The product is unused, and kept in its original condition and packaging.
2. How to Request a Return or Refund
If your item is eligible for return or refund:
- Email us at support@dharmasaastha.com within 24 hours of receiving the order.
- Include:
- Your Order ID
- Description of the issue
- Clear photos or videos of the damaged/defective or wrong product and packaging
- Our team will review and respond within 24–48 hours.
3. Refund Process
- Once the return is approved and verified, your refund will be credited to the original payment method within 5–7 business days.
4. Contact Details
📧 Email: support@dharmasaastha.com
📞 Phone: 8220769835
🕒 Support Hours: 9:00 AM – 6:00 PM (IST)
📌 Important Notes
We reserve the right to deny any return or refund if the claim does not meet our policy conditions.
Returns are not accepted for reasons related to delay due to customer unavailability, or incorrect delivery address.
Items returned after 24 hours will not be accepted.